Last updated: 16 Sep 2026
At Neuron Clinics, we place great importance on the privacy and security of our patients’ and website visitors’ information. We are committed to handling and protecting personal and medical data in accordance with Jordan’s Personal Data Protection Law No. 24 of 2023 and other applicable Jordanian legislation, while taking into consideration relevant data protection requirements when providing services to patients outside Jordan, where applicable.
This Privacy Policy explains the types of information we may collect through our website and services, the purposes for which we use such information, and how we handle and protect it.
We may collect personal information provided by users when using our website or requesting our services, including name, telephone number, email address, country of residence, and other information submitted through website forms.
When requesting an appointment or medical consultation, including international consultations, patients may provide information relating to their health condition, as well as medical reports, diagnostic images, test results, or other medical files and information they choose to share for the purpose of reviewing their case and preparing for the consultation.
We may also collect certain technical information related to the use of our website and online services, depending on the technologies used on the website.
We may use the information provided by users for purposes related to the provision of Neuron Clinics’ services, including:
Coordinating and confirming medical appointments and consultations.
Communicating with patients regarding their requests, appointments, or consultations.
Enabling the relevant physician to review the information and medical files provided and prepare for the consultation.
Sending appointment details, online meeting links, and other information required to complete the consultation.
Following up on requests and inquiries submitted through the website.
Improving our medical and administrative services and the overall website experience.
Complying with applicable legal and regulatory obligations.
Information provided by patients may include health and medical information that is considered sensitive personal data under applicable legislation.
Such information is handled in a manner appropriate to its nature and the purpose for which it was provided. Its use is limited to purposes related to the requested medical service or other purposes permitted by applicable law.
Patients are requested not to submit medical information or files that are unrelated to their condition or the service requested.
We implement appropriate administrative, technical, and organizational measures to help protect personal and medical data against unauthorized access, use, disclosure, or alteration.
Access to such information is limited to individuals and entities that require it to perform tasks related to the service being provided and only to the extent necessary.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
We do not share personal or medical data except to the extent necessary to provide the requested service or where there is a legal requirement or other lawful basis to do so.
We may use third-party service providers and technologies to support website operations, appointment management, communications, online meetings, payment processing, hosting, data storage, or other technical services necessary to provide our services.
Accordingly, certain information may be processed by such service providers depending on the nature of the service provided and applicable legal requirements.
Medical data will not be used for advertising purposes without obtaining the necessary consent where required.
Neuron Clinics provides international consultation services to patients outside Jordan. These services may require the use of electronic systems or service providers whose technical infrastructure or servers may be located inside or outside Jordan.
Accordingly, certain personal or medical data may be processed, transferred, or stored across borders where necessary to provide the requested service.
We handle such processing and transfers in accordance with applicable Jordanian legislation, while taking into consideration other relevant data protection requirements where legally applicable.
When using electronic payment services available through our website, payment information may be processed by the bank or authorized payment service provider.
Information necessary to complete the payment transaction may be shared with the entities involved in processing the transaction in accordance with the requirements of the service and their applicable privacy and security policies.
We do not ask users to send bank card details or other sensitive payment information by email or through communication forms that are not specifically designed for payment processing.
Under applicable legislation, users may have certain rights regarding their personal data, including the right to request access to their data, request correction or updating of their data, object to or restrict its processing, request its deletion, or withdraw consent to its processing, where legally applicable.
Certain rights may be subject to legal exceptions or medical, regulatory, or legal requirements that require specific information to be retained for a defined period.
Personal and medical data is retained for as long as necessary to fulfill the purposes for which it was collected or processed, or for the periods required by applicable legislation and relevant medical, legal, or regulatory obligations.
When the information is no longer required, it will be handled in accordance with applicable procedures and legal requirements.
Our website may contain links to or integrate services provided by third parties. Information submitted directly to such third parties may be subject to their own privacy policies and terms.
Users are encouraged to review the privacy policies of any third-party services they access through our website.
By using our website and submitting information through the designated forms, users acknowledge that they have reviewed this Privacy Policy.
Where the processing of certain personal data requires prior consent under applicable law, such data will be handled in accordance with the applicable consent requirements.
We may update this Privacy Policy from time to time to reflect legal, regulatory, technical, or operational changes.
The updated version will be published on this page, and users are encouraged to review this Privacy Policy periodically for any changes.
For questions regarding this Privacy Policy or to exercise rights relating to personal data, please contact Neuron Clinics through the official contact information published on our website.
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