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Terms and Conditions

Last updated: 16 Sep 2026

Welcome to the official website of Neuron Clinics for Brain, Nerve and Spine Surgery. By using this website or any of its services, including appointment booking and requesting remote medical consultations, you agree to the following Terms and Conditions:

1. Use of the Website

This website is intended to provide information about Neuron Clinics, its services and physicians, and to allow users to request appointments and medical consultations available through the website.

Users are responsible for providing accurate and complete information when submitting any form or service request through the website.

2. Appointment Booking

Submitting an appointment request through the website does not constitute final confirmation of the appointment.

The Neuron Clinics team will contact the patient to confirm the appointment and complete the necessary arrangements.

The requested appointment may be adjusted, or an alternative time may be proposed, depending on physician availability and clinic schedules.

3. Remote Medical Consultations

Remote medical consultation services are available to patients outside Jordan, subject to the services offered by Neuron Clinics.

The consultation is based on the information, medical reports, and medical images provided by the patient, as well as the physician’s medical assessment during the consultation.

The physician may request additional information, reports, or medical images when necessary to complete the assessment of the patient’s condition.

A remote medical consultation does not replace an in-person clinical examination when the physician determines that the patient’s condition requires one.

4. Medical Emergencies

Consultation services provided through the website are not intended for medical emergencies.

In the event of a medical emergency or symptoms requiring urgent medical attention, the patient should seek care at the nearest emergency department or contact the emergency services available in their country.

5. Fees and Payment

Certain services, including remote medical consultations, may require payment of the applicable service fee before confirmation.

Online payments are processed through the approved payment methods available on the website.

The applicable service fee will be displayed to the user before payment is completed.

6. Cancellation and Refunds

Requests for consultation cancellation or fee refunds are subject to the policies adopted by Neuron Clinics, taking into consideration whether the consultation has already been confirmed or provided, as well as any applicable legal requirements.

In the event of a payment-related issue or if the service cannot be provided, patients may contact Neuron Clinics through the official contact information published on the website.

7. Medical Information and Records

Users are responsible for the accuracy and completeness of the information, medical reports, and medical images they provide.

Personal and medical information is handled in accordance with the Privacy Policy published on the website.

8. Medical Content

Medical information published on this website is provided for general health education and awareness purposes and does not constitute an individual medical diagnosis or a substitute for consultation with a qualified physician.

9. Third-Party Services and Links

The website may use external services or platforms to facilitate certain services, including online payments, virtual meetings, and remote consultations.

Where applicable, the use of such services may also be subject to the terms and policies of the respective service providers.

10. Changes to the Terms and Conditions

Neuron Clinics may update these Terms and Conditions when necessary to reflect changes in its services or applicable legal and regulatory requirements.

The updated version will be published on the website and will become effective from the date of publication unless otherwise stated.

11. Contact Us

For any inquiries regarding the use of the website, appointments, consultations, or payments, please contact Neuron Clinics through the official contact information published on the website.

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